Returns

Fourteen days, no reason needed

You have fourteen days from the day you receive an order to tell us you are withdrawing from it, and a further fourteen days to send it back. You do not have to give a reason, and we will not ask for one.

We refund the full order, including the standard outbound shipping, within fourteen days of receiving the goods back. We may hold the refund until the goods have reached us or until you have shown they are on their way, whichever comes first.

How

Email joep@origostandard.com with your order number. We send you the return address and a label. You bear the direct cost of returning the goods; the label is charged at cost and deducted from the refund, or you can arrange your own carrier.

Condition

You may handle the goods as you would in a shop, to establish their nature, characteristics and how they work. You are liable only for a reduction in value beyond that. Unpacking something, holding it and putting it back is not a reduction in value.

What cannot be returned

Sealed goods that are unsuitable for return for reasons of hygiene, once unsealed. Everything in the eyewear range can go back, worn.

Damage in transit

Send a photograph within seven days and we replace it. If the packaging failed, it is our problem and not yours.

Faults

The right of withdrawal above is separate from your legal guarantee. Under Dutch and EU law goods must match the description and be fit for normal use, and that right lasts at least two years. If something breaks in a way it should not have, tell us — that is not a return, it is a repair or a replacement, and the return cost is ours.